Dear Valued Customer,
The impact of COVID-19 continues to be felt by individuals and communities around the world. We acknowledge and understand that this situation has greatly affected retailers, and we want to assure you that we are here to assist you. We know that many of you have found innovative ways to retool your business to take phone and online orders and are offering delivery within your local area to continue to serve your community as we all practice social distancing and strive to protect the well-being of our staff and customers.
During this time, we remain committed to serving our clients:
- • Thomas Allen & Son’s warehouse remains OPEN. We’re shipping books and processing all orders, while keeping in mind the health and safety of our warehouse staff by implementing a social distancing plan.
- • Our Customer Service desk remains OPEN—working remotely—to assist you in processing/changing your orders, facilitating returns, and answering any inquiries you may have.
Phone: 1–800–387–4333 (Our toll-free line is open—please leave a
message and we will return your call ASAP.)
Your Thomas Allen & Son sales representative also remains available to assist you by email and phone. Please consult our Sales Directory for contact information.
- • Lower minimum order for shipping. We are temporarily lowering our minimum order required for shipping from $200.00 to $100.00 net, to ensure you will be shipped stock in order to fulfill orders from your customers. This will be effective starting Monday, March 23.
During this difficult time, we remain committed to supporting our customers and being here for you.
Stay safe, stay healthy, and let’s take good care of each other.
—Thomas Allen & Son